GDPR

General Data Protection Regulation (GDPR) Statement

1. Introduction Sanctuary Estates (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This statement explains how we handle any personal data we collect from you, or that you provide to us. Please read this statement carefully to understand our practices regarding your personal data.
2. Information We Collect We may collect and process the following data:

• Identity Data: name, title, date of birth
• Contact Data: address, email address, telephone numbers
• Financial Data: bank account details, payment card details
• Transaction Data: details of services you have purchased from us
• Technical Data: internet protocol (IP) address, browser type, time zone setting
• Property Data: property preferences, property ownership details, mortgage information
• Marketing Data: preferences in receiving marketing from us

3. How We Collect Your Information

• Direct interactions (when you fill out forms or correspond with us)
• Automated technologies through website cookies
• Third parties (credit reference agencies, property portals)
• Public sources (Land Registry, Electoral Register)

4. Legal Basis for Processing We process your personal data on the following legal grounds:

• Performance of a contract
• Legal obligation
• Legitimate interests
• Consent

5. How We Use Your Information We use your information to:

• Provide real estate services
• Process property transactions
• Manage your account
• Comply with legal obligations
• Improve our services
• Send marketing communications (with consent)
• Prevent fraud

6. Data Sharing and Transfers We may share your personal data with:

• Professional advisers (solicitors, bankers, accountants)
• Property service providers
• Regulatory authorities
• Credit reference agencies
• Marketing service providers

7. Data Security We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
8. Data Retention We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including:

• Legal requirements (minimum 6 years for financial records)
• Regulatory requirements
• Tax purposes
• Potential legal claims

9. Your Legal Rights Under GDPR, you have the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent
• Lodge a complaint with the ICO (Information Commissioner’s Office)

10. Cookies Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and improve our website. By continuing to browse the site, you are agreeing to our use of cookies.
11. Marketing Communications We will not send you marketing communications without your explicit consent. You can opt out of such communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly
• Updating your preferences in your account

12. Changes to This Statement We may update this statement from time to time. Any changes will be posted on this page with an updated revision date. Please check back frequently to see any updates or changes.
13. Contact Details For all privacy-related queries, please contact: Data Protection Officer Sanctuary Estates
    
    102 Manorhouse Lane 
    Birmingham 
    B26 1PR 

    Email: Info@sanctuary-estates.com Phone: 07843777143

14. Complaints You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
15. Third-Party Links Our website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy statements.

Last Updated: 31/01/2025